Shipping policy

Last updated: August 20, 2026

Thank you for shopping with FormShiftStudio. Every item is designed and produced in-house in Saskatchewan, Canada. Many of our products are made to order, so please review the following information before placing your order.

Order Processing

Standard products are generally prepared within 3–5 business days. Custom, personalized or large-quantity orders may require up to 7 business days. Business days do not include weekends or statutory holidays.

Custom, personalized, large-quantity, or made-to-order items may require additional production time. When applicable, a different processing estimate will be shown on the product page or communicated before production begins.

Processing time refers to the time required to make, inspect, package, and prepare your order. It does not include the carrier’s delivery time.

During holidays, promotions, or periods of unusually high order volume, processing may take slightly longer. We will contact you if a significant delay affects your order.

Shipping Destinations

FormShiftStudio currently ships to addresses within Canada.

All prices, shipping charges, and free-shipping thresholds are shown in Canadian dollars unless otherwise stated.

Shipping Rates

Available shipping options and their costs are displayed at checkout based on your order and delivery address.

We currently offer free standard shipping on eligible Canadian orders over CA$75, calculated after discounts and before taxes.

Free shipping applies automatically when an eligible order meets the required threshold. If part of an order is cancelled or refunded and the remaining value falls below the threshold, the original shipping cost may be deducted from the refund.

Delivery Estimates

Delivery times vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Any delivery estimate shown at checkout or provided by the carrier begins after the order has finished processing and has been transferred to the carrier. Delivery dates are estimates and cannot be guaranteed.

Tracking

Tracking information will be emailed to you once your order has shipped. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.

Shipping Addresses

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at support@formshiftstudio.com. We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered production or been transferred to the carrier.

FormShiftStudio is not responsible for delays, failed deliveries, or additional costs caused by an incomplete or incorrect address supplied at checkout.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, an unclaimed delivery, a refused package, or another issue outside our control, we will contact you to discuss the available options.

The customer is responsible for any additional shipping charges required to resend the order. Original shipping charges are non-refundable. For orders that originally qualified for free shipping, the actual cost of the original shipment may be deducted from any approved refund.

Delayed or Missing Packages

Carrier delays can occasionally occur due to weather, holidays, service interruptions, or other circumstances outside our control.

If your tracking has not updated for an extended period or your package appears to be delayed, contact us at support@formshiftstudio.com. We will help review the tracking information and, when appropriate, open an investigation with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location and with other members of your household.

3. Check with neighbours, building management, or your local postal outlet.

4. Contact the carrier using the tracking number provided.

If the package is still missing, contact us and we will help determine the appropriate next steps.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@formshiftstudio.com. Please include your order number and clear photographs of the item and shipping packaging so we can evaluate the issue and make it right.

Do not discard the product or packaging until we have reviewed your request, as the carrier may require additional information.

Returns and Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable. Please review our Refund Policy for complete information about return eligibility, personalized products, sale items, and the return-request process.

Items sent back without first requesting and receiving return authorization will not be accepted.

Contact Us

If you have questions about shipping, delivery, or an existing order, please contact:

FormShiftStudio
Email: support@formshiftstudio.com
Saskatchewan, Canada